Terms of Service

1) Acceptance of Terms

By creating an account or using the Service, you confirm you have read, understood, and accepted these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

2) Description of Service

Prestio is a SaaS order management platform for Algerian e-commerce merchants. The Service includes order centralization, product management, delivery provider integrations (Yalidine, ZR Express, Ecotrack), and sales channel synchronization.

3) Eligibility and Account

• The Service is intended for businesses and professionals. Use by minors is prohibited.
• You are responsible for keeping your login credentials confidential.
• You must provide accurate information when creating your account.
• An account is personal and may only be shared with users you explicitly invite.

4) Subscription and Payment

• Access to the Service requires a subscription per our current pricing, available on our pricing page.
• Pricing is based on delivered order volume (credits system).
• Payments are non-refundable unless required by law or agreed in writing by Prestio.
• Prestio reserves the right to change pricing with reasonable notice.

5) Acceptable Use

You must not:

• Use the Service for unlawful, fraudulent, or abusive purposes.
• Attempt to access other users' data or compromise platform security.
• Resell, sublicense, or redistribute the Service without written authorization.
• Use automated tools in ways not authorized by Prestio.
• Transmit malicious, illegal, or infringing content.

6) Your Customers' Data

The Service processes personal data of your customers (names, phone numbers, addresses, orders). For this data:

• You are the data controller, and you are responsible for complying with Law No. 18-07 and any other applicable data protection law, including informing your customers and having a lawful basis to collect their data and share it with Prestio and your delivery providers.
• Prestio acts as your processor: it processes this data only to provide the Service on your instructions, keeps it confidential, protects it with appropriate security measures, and does not use it for its own purposes.
• Prestio's staff and subcontractors (such as delivery providers and hosting) only access it as needed to perform the Service.
• Prestio will inform you without undue delay of any security breach affecting this data, and will help you answer your customers' requests to exercise their rights.
• When you close your account, this data is deleted, unless the law requires it to be kept.

7) Intellectual Property

The Prestio platform, its code, interfaces, trademarks, and content are the exclusive property of Prestio and protected by applicable intellectual property laws. You retain ownership of your business data (orders, products, customers) that you import or create in the Service.

8) Availability and Maintenance

Prestio strives for maximum availability but does not guarantee uninterrupted access. Planned maintenance or unforeseen incidents may cause temporary interruptions.

9) Limitation of Liability

To the extent permitted by law, Prestio shall not be liable for indirect damages, loss of profits, data loss, or business interruption resulting from use or inability to use the Service.

10) Termination

You may cancel your account at any time from your profile settings or by contacting support. Prestio reserves the right to suspend or terminate your access for violations of these terms.

11) Governing Law

These terms are governed by Algerian law. Disputes shall first be subject to good-faith resolution before any legal proceedings.

12) Changes to Terms

Prestio may update these terms. Material changes will be notified by email or through the Service. Continued use after notification constitutes acceptance of the updated terms.