PrestioHelp Center
Quick answers to the questions we hear most.
Getting started
How do I create an account?
Click “Sign up”, fill in your details and confirm your account. You can start adding products right away.
Is there a free trial?
Yes. You can explore the platform and set up your store before subscribing to a paid plan.
Orders
How does order confirmation work?
New orders arrive as pending. Our team calls each customer to confirm the order and check the address, then the confirmed order goes to your delivery company, which generates a tracking number.
Can I import orders automatically?
Yes. Connect a Google Sheet and map its columns: new rows become orders automatically.
Delivery
Which delivery companies are supported?
Yalidine, ZR Express and Ecotrack. Each account connects its own delivery company account.
How are delivery prices calculated?
Delivery prices depend on the destination wilaya and your delivery company settings.
Billing & credits
What are credits used for?
Credits are used when orders are confirmed. Rates go down as your delivered volume grows, and negotiated rates are possible.
How do I top up credits?
From the billing section of your dashboard, or contact us for a custom plan.
Account & security
Can I invite my team?
Yes. Add teammates and control what they can access with roles and permissions.
How is my data protected?
Data is encrypted in transit, access-controlled and kept separate for each account. See our Privacy Policy for details.